Banker-Customer Experience
IDFC FIRST Bank
Date: 3 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Requirements
Job Title: Banker-Customer Experience
Company Name: IDFC FIRST Bank
Job Type: Full-Time
Job Category: Retail Banking
Department: Retail Banking > Branch Banking > Branch
Location: Coimbatore, Tamil Nadu, India
Additional Parameters
IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience. As a leading retail bank, we are committed to providing exceptional customer service and building long-lasting relationships with our clients. This is a full-time position located in Coimbatore, Tamil Nadu, India.
Key Responsibilities
Job Title: Banker-Customer Experience
Company Name: IDFC FIRST Bank
Job Type: Full-Time
Job Category: Retail Banking
Department: Retail Banking > Branch Banking > Branch
Location: Coimbatore, Tamil Nadu, India
Additional Parameters
IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience. As a leading retail bank, we are committed to providing exceptional customer service and building long-lasting relationships with our clients. This is a full-time position located in Coimbatore, Tamil Nadu, India.
Key Responsibilities
- Provide excellent customer service by understanding and addressing the needs of our clients
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
- Conduct financial transactions, including deposits, withdrawals, and loan payments
- Promote and cross-sell bank products and services to meet customer needs and achieve sales targets
- Assist customers with account inquiries, issue resolution, and account maintenance
- Adhere to all bank policies and procedures to ensure compliance and risk management
- Collaborate with team members to achieve branch goals and targets
- Stay updated on industry trends and changes in banking regulations to provide accurate and timely information to customers
- Continuously strive to improve customer experience and provide feedback to management for process improvements
- Bachelor's degree in Business, Finance, or related field preferred
- Minimum of 2 years of experience in retail banking or customer service role
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and banking software
- Knowledge of banking regulations and compliance procedures
- Sales and customer service experience is a plus
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