Associate Engineer - Global IT Helpdesk

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

The “ Associate Engineer - Global IT Helpdesk ” will be based in Chennai , reporting to Senior Manager .

What a typical day looks like:

• Provide 24/7 IT Support via Chats, Tickets, and Calls
• L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.
• First point of contact to handle IT issues from internal users
• Troubleshoot technical issues through remote desktop connection
• Modify email distribution list permissions
• Modify Active Directory groups
• Software installations and Repairs
• Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
• Maintain Service Level Agreement for all the tickets
• Prompt response to the emails received in the shift
  
  

The experience we’re looking to add to our team:

• BE/B.Tech, BSC/MSC(IT & Computer science), BCA/MCA Graduates - with no standing arrears and 60% and above throughout the academics.
• Experience should be 0-2yrs.
• Should be willing to work in rotational shifts (including night shifts).
• Should possess good communications Skills.
• Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
• Basic understanding on Operating System (Win 10 & 11).
• Basic Networking knowledge
• Basic knowledge of email clients, MS Office, Office 365
• Ability to execute normal tasks with little supervision
• Creative and innovative thinker
• Problem Resolution Skills
• Customer Service Oriented
• International BPO background will be an additional advantage
  
  

What you’ll receive for the great work you provide:

• Health insurance
• PTO
  
  

BB04

• Site
  
  

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).