Shopify Support Developer (Middle) ID32266

AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

WHAT YOU WILL DO

- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed.

- Conduct incident analysis, postmortems, and document resolutions for continuous improvement.

- Engage with Product Management and business partners on system capability, design, and solutions.

- Work with Development to ensure technical requirements, best practices, performance, and security.

- Support Project Management with effort estimates, planning, and removing technical roadblocks.

- Develop key system components, identify reusable modules, and optimize delivery time.

- Research platform capabilities and opportunities for the eCommerce roadmap.

- Perform code analysis, develop patches, and implement new platform features.

- Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVE

- 2+ years of Shopify development experience, with knowledge of Shopify Plus.

- Proficiency in core JavaScript (or a popular variant) and front-end frameworks.

- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies.

- Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment.

- Experience troubleshooting site issues using various tools (commercial/open-source).

- Strong problem-solving, analytical skills, and attention to detail.

- Experience with page performance optimization and secure development practices.

- Knowledge of front-end caching, CDNs, and request-response flow.

- Familiarity with ticketing systems like Jira.

- Strong verbal and written communication skills.

- Ability to work independently and collaboratively in a team.

- Patience, empathy, and a customer-first mindset.

- Continuous learning mindset and adaptability to new technologies and procedures.

- Upper-Intermediate English level.

NICE TO HAVE

- Previous experience in customer service or technical support is a plus.

- Salesforce Cloud experience.

- Remote work & Local connection

Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.

- Legal presence in India

We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.

- Competitive Compensation in INR

Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.

- Innovative Projects

Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.

The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.