Phrarmacovigilance Business Systems Analyst
IQVIA
Date: 3 weeks ago
City: Thane, Maharashtra
Contract type: Full time
Vendor management oversight of: access management activities, configuration changes along with corresponding documentation, change controls, and incident ticket requests that the Vendor is performing on behalf of Argus Operations;
- Review, analyzes and approves request for new user access to Argus and/or requests to delete access right before forwarding to Vendor for execution, performs QC on finished action;
- Reviews, analyzes and approves configuration requests (code lists, partners, studies, reporting destination, reporting rules, and change controls) before forwarding to the vendor for requested configuration changes;
- Performs documented quality checks on finished configuration changes and related documentation prior to putting into production followed by communicating change to the requestor;
- Incident ticket management oversight of Vendor;
- Manages generic mailbox and triages as appropriate;
- Runs and monitors QC queries;
- User Project Leader for change controls and other Argus Operations related projects;
- Maintenance and oversight of Quality Documentation;
- Responsible for troubleshooting system issues as they arise and works closely with ITS departments to ensure rapid resolution of the problem;
- Manages twice yearly INN (performs review of country INN registration, licenses using Customer GxP Share Point tool; oversees the work that is delegated to vendor;
- Participates in and/or facilitates the activation of a companywide BCP (business continuity plan) in case of system and/or application failure; supporting and activating the backup plan and/or system resolution;
- SME for internal / partner audits and inspections
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