Executive OTC
Godrej Industries Group
Date: 3 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Title: Executive/Senior Executive
Job Type: Permanent, Full-time
Function: Global Excellence Center (GEC)
Business: Godrej Consumer Products Limited
Location: Mumbai, Maharashtra, India
About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https://www.godrejindustries.com/
About Godrej Consumer Products Limited (GCPL)
Godrej Consumer Products is a leading emerging markets company. As part of the over 125-year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations.
https://www.godrejcp.com/
Our Finance Team
Our Finance team partners to drive sustainable, long-term value creation, ensure the continued health of our business, and build the foundation for us to live our purpose, achieve our ambitious growth aspirations, and serve our consumers and communities. From business partnering and accounting to expert services, there’s a broad range of roles to explore in what could be your next team. Read about our strategy and plans in our Annual and Integrated Report.
About The Role
We are seeking a Customer Management & Billing Executive who will handle client relationships, ensuring exceptional service, while managing accurate billing and invoicing. Requires strong communication skills, attention to detail, and proficiency in billing software and CRM systems. This role contributes to revenue generation, customer satisfaction, and the accuracy of billing operations. He/she shall be able to collaborate cross-functionally, resolve issues, and contribute to process improvements.
Key Responsibilities
Education
Technical Skills
Be an equal parent
Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return
Paternity support, including paid leave
New mothers can bring a caregiver and children under a year old, on work travel
Adoption support; gender neutral and based on the primary caregiver, with paid leave options
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Gender transition support
We are selfish about your wellness
Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
Uncapped sick leave
Mental wellness and self-care programmes, resources and counselling
Celebrating wins, the Godrej Way
Structured recognition platforms for individual, team and business-level achievements
Performance-based earning opportunities
An inclusive Godrej
Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
If this sounds like a role for you, apply now!
We look forward to meeting you.
Job Type: Permanent, Full-time
Function: Global Excellence Center (GEC)
Business: Godrej Consumer Products Limited
Location: Mumbai, Maharashtra, India
About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https://www.godrejindustries.com/
About Godrej Consumer Products Limited (GCPL)
Godrej Consumer Products is a leading emerging markets company. As part of the over 125-year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations.
https://www.godrejcp.com/
Our Finance Team
Our Finance team partners to drive sustainable, long-term value creation, ensure the continued health of our business, and build the foundation for us to live our purpose, achieve our ambitious growth aspirations, and serve our consumers and communities. From business partnering and accounting to expert services, there’s a broad range of roles to explore in what could be your next team. Read about our strategy and plans in our Annual and Integrated Report.
About The Role
We are seeking a Customer Management & Billing Executive who will handle client relationships, ensuring exceptional service, while managing accurate billing and invoicing. Requires strong communication skills, attention to detail, and proficiency in billing software and CRM systems. This role contributes to revenue generation, customer satisfaction, and the accuracy of billing operations. He/she shall be able to collaborate cross-functionally, resolve issues, and contribute to process improvements.
Key Responsibilities
- Reporting and analysis
- Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
- Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
- Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
- Ensure compliance with company policies and procedures related to billing and customer data management.
- Customer and billing management
- Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
- Track and process payments received and address any discrepancies or issues related to payments.
- Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
- Collaborate with internal teams to resolve customer issues and enquiries promptly.
- Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
- Data management
- Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
- Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
- Ensure compliance with data privacy regulations while handling customer information.
- Process improvement
- Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
- Propose and support implementation of OTC process improvements to increase efficiency and accuracy.
Education
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Relevant certifications or additional qualifications are a plus.
- Minimum 2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
- Experience working in a financial shared services environment is preferred but not mandatory.
- Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.
Technical Skills
- Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
- Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
- Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.
- Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
- Strong attention to detail, accuracy, and commitment to data integrity.
- Excellent analytical and problem-solving skills to identify issues and propose solutions.
- Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.
Be an equal parent
Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return
Paternity support, including paid leave
New mothers can bring a caregiver and children under a year old, on work travel
Adoption support; gender neutral and based on the primary caregiver, with paid leave options
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Gender transition support
We are selfish about your wellness
Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
Uncapped sick leave
Mental wellness and self-care programmes, resources and counselling
Celebrating wins, the Godrej Way
Structured recognition platforms for individual, team and business-level achievements
Performance-based earning opportunities
An inclusive Godrej
Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
If this sounds like a role for you, apply now!
We look forward to meeting you.
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