Customer Support Executive in Mohali, Chandigarh

Key Responsibilities

• Handling incoming customer inquiries via phone, email, and chat in a professional and timely manner
• Resolving customer issues and providing solutions to ensure a positive customer experience
• Communicating with customers in both English and Hindi to cater to our diverse student population
• Collaborating with internal teams to address customer concerns and escalate issues when necessary
• Maintaining accurate records of customer interactions and transactions in our CRM system
• Assisting with administrative tasks such as processing refunds, updating customer information, and generating reports
• Contributing to a positive work environment and fostering a culture of continuous improvement within the customer support team
  
  

About Company: The Future University is India's fastest-growing live learning community. We offer live cohort-based courses with India's top instructors. Here is why, what we are doing is important: We believe community is the cornerstone of learning. Going through a course alongside a group of peers is the best way to achieve transformation. The best way to learn is by doing. That's why our cohort-based courses focus on active learning through hands-on assignments and projects. Everyone should have access to the best instructors. Removing the limitations of geography means that anyone in the world can access industry experts. Traditional education does not focus on skills relevant to the 21st century. Topics ranging from money management, tax filing, and managing your social media profile are not taught but are becoming essential for everyone. At The Future University, we try to bridge this gap.