Onboarding Manager

Ways of Working - Mandate 3 : Employees to be located in their place of posting / respective office base location

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

About The Role

The Onboarding Manager (OBM) will be a dedicated charter owner for the overall New restaurant onboarding within the city / city cluster, driving the following -

• Target setting and planning for High priority supply gaps
• Closing lower priority gaps in the City/s with his team of off roll on-boarding agents
• Ensuring availability and health of newly launched restaurants and reactivation
  
  

Job Responsibilities

• Handling on-boarding escalations for their respective cities coming from different channels of new restaurant on-boarding
• Hiring and managing the team- performance management, ensuring sufficient leads for team to work upon
• Weekly reporting to the City Head and Central team with on-boarding movement
  
  

Desired Skills

• 3-5 years of experience (preferably in Sales, Program management, stakeholder management, Business development roles and people management)
• Experience in managing large off roll executives.
• Strong communication and convincing skills and the ability to meet daily, weekly, and long- term requirements and goals.
• Should be comfortable working with MS excel and data
  
  

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"