Customer Support Executive

uEngage


Date: 3 weeks ago
City: Panchkula, Haryana
Contract type: Full time
What Is Required To Do The Job

  • Relevant experience
  • Strong command of written and verbal English
  • Friendly and welcoming manner with clients / customers
  • Ability to maintain a calm and polite manner in stressful situations
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Great problem-solving abilities

What You’ll Be Doing

  • Respond promptly and professionally to incoming customer inquiries by telephone, or by email
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing overall great customer experience
  • Ensuring customer issues are resolved in a timely manner

Expected Background

  • Worked in similar role
  • Should be able to work Independently

KPI

  • Customer Satisfaction
  • Handling quires within the TAT
  • Ensuring the TAT is not breached
  • Client Retention
  • Putting New offers and announcement on social media

What You Will Get

  • Career Growth
  • Best is industry Financial Renumeration
  • Great Perks + Performance bonuses altogether
  • Flexible working hours
  • Health Insurance
  • Great Team to work and chill with
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