Customer Success Manager

Company Overview

TeachEdison is an Education Technology Company dedicated to creating high-performance software for educators. Our flagship product, EdisonOS, is a robust operating system for knowledge commerce that empowers educational professionals worldwide. Located in Bangalore, we pride ourselves on our innovative approach to software development within the education sector.

Job Overview

We are seeking a dynamic and motivated Customer Success Manager for a full-time, junior-level position in our Bangalore headquarters. The ideal candidate will possess 1 to 3 years of experience and will play a critical role in ensuring the success and satisfaction of our customers as they engage with EdisonOS. If you have a passion for technology and are eager to enhance user experiences, this may be the perfect opportunity for you.

Qualifications and Skills

• A minimum of 1 year of experience in a customer-focused role, with a strong understanding of onboarding processes.
• Proficiency in strategic communications, with the ability to effectively convey complex information clearly and concisely.
• Experience in customer feedback analysis to drive product improvements and customer satisfaction.
• Strong analytical skills with expertise in data analytics (Mandatory skill) to analyze customer usage patterns and predict future needs.
• Ability to develop and maintain long-lasting relationships with customers, ensuring their needs are consistently met.
• A proactive problem-solving attitude with great attention to detail, ensuring swift resolution of customer issues.
• Experience in customer support, ensuring high-quality service and satisfaction.
• Excellent organizational skills, capable of managing multiple accounts and prioritizing tasks efficiently.

Roles and Responsibilities

• Act as the primary point of contact for key accounts, building strong customer relationships and ensuring success with EdisonOS.
• Develop and implement effective onboarding strategies to ensure customers are well-equipped to utilize our products.
• Gather and analyze customer feedback to inform product strategies and enhancements in collaboration with the development team.
• Monitor customer usage and engagement to identify trends and potential growth opportunities.
• Provide timely support and troubleshooting assistance, ensuring rapid resolution of customer issues and elevating customer satisfaction.
• Collaborate with cross-functional teams to advocate for the needs of our customers within the organization.
• Initiate and lead meetings to discuss product updates, success plans, and provide insights that drive product enhancements.
• Maintain detailed and organized records of customer interactions and progress to facilitate ongoing customer relationship management.