Technical Support Engineer - ERP Implementation
Arting Digital
Date: 2 weeks ago
City: Faridabad, Haryana
Contract type: Full time
Posting title: ERP Tech Support
Experience: 2-4 Years
Location: Faridabad
Work mode: On-site
Primary skills: ERP support, Implementation & configuration, Pharma Domain
Qualification: Any Technical & Responsibilities:
Experience: 2-4 Years
Location: Faridabad
Work mode: On-site
Primary skills: ERP support, Implementation & configuration, Pharma Domain
Qualification: Any Technical & Responsibilities:
- Provide technical support and day-to-day troubleshooting for ERP users across various departments.
- Participate in ERP implementation and rollout projects including requirement gathering, setup, configuration, testing, and user training.
- Configure ERP modules based on pharma-specific processes such as inventory management, production planning, quality control, and compliance.
- Liaise with ERP vendors or developers to resolve system bugs, integrate new features, and perform version upgrades.
- Monitor ERP system performance, ensure data integrity, and maintain documentation for support activities and SOPs.
- Ensure ERP compliance with industry standards and pharma regulations such as GMP, GAMP, and FDA guidelines.
- Create and manage user roles and access rights in line with organizational policies.
- Assist in report development and customization as per functional team Qualifications:
- Bachelors degree in Information Technology, Computer Science, or related discipline.
- 24 years of experience in ERP support, implementation, and configuration.
- Prior experience working in the Pharmaceutical industry or with ERP systems tailored for the pharma domain.
- Strong understanding of pharma business processes and regulatory requirements.
- Hands-on experience with one or more ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo, Infor, etc.).
- Good problem-solving skills with a proactive mindset.
- Strong communication and stakeholder management Qualifications:
- Working knowledge of SQL and database systems for data analysis and reporting.
- Familiarity with pharma validation procedures (CSV Computer System Validation).
- Experience with ERP integrations (e.g., with LIMS, MES, or CRM systems).
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