Senior Analyst - Chatbot Developer

Date: 2 weeks ago

City: Pune, Maharashtra

Contract type: Full time

What You’ll Do

Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience.
Participates in every stage of the project delivery lifecycle
Take part in daily stand-up meetings and sprint planning sessions.
Assist gathering requirements scope & disposition through process compliance and gap analysis
Deliver functional specifications & configuration in-line with the agreed and approved design
Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem
Complete documentation and unit testing
Provide integration testing support, and review of end-user training materials
Support project cut-overs, go-lives and warranty support
Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI

Qualifications

Bachelor's degree from an accredited institution
Total 5-7 years of experience with Minimum 3 years’ relevant experience as chatbot developer

Skills

Mid-level of system expertise
Skilled in working in both Agile and Waterfall delivery methods.
Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies
Familiar with the Salesforce Environment
Above average written and verbal communication skills
Self Starter
Highly Curious and motivated to continue to learn new skills and technologies

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