E-Commerce Specialist

Job Overview

The E-Commerce Specialist will oversee the daily operations of online stores, ensuring a smooth and efficient shopping experience for customers. This role involves managing product listings, inventory, customer service, and optimizing the website's performance to drive sales and improve customer satisfaction. The ideal candidate should have a strong background in e-commerce, possess excellent communication skills, and have a passion for delivering exceptional customer service.

Here's The Description Of Responsibilities

• Store Management: Oversee the online store's daily operations, ensuring all products are accurately listed and descriptions are up-to-date.
• Product Listings & Inventory: Manage product catalogs, including pricing, descriptions, images, and inventory levels. Ensure inventory is updated regularly to prevent stockouts or overstocking.
• Order Processing: Oversee order fulfillment, shipping, and returns, ensuring customers receive timely updates and products are shipped on time.
• Customer Support: Address customer inquiries and concerns through email, chat, or phone. Provide a high level of customer service and resolve issues effectively.
• Sales Optimization: Analyze website performance and sales data to identify opportunities for improving product visibility, promotions, and customer engagement.
• Marketing Activities: Implement promotional campaigns (organic and paid), discounts, and special offers to increase sales. Manage social media, run influencer marketing campaigns.
• Reporting & Analytics: Monitor sales metrics, track trends, and report on the performance of the online store. Provide recommendations to improve sales and operational efficiency.
• Quality Assurance: Regularly check the website for any issues, broken links, or errors to ensure a seamless shopping experience for customers.
  
  

Here's what we are looking for, is this you?

• You are familiar with e-commerce platforms such as Shopify, WooCommerce, or similar.
• You have a strong understanding of online marketing, SEO, and analytics.
• You have excellent communication skills and customer service mindset.
• You have the ability to multitask, manage multiple priorities, and work independently.
• You have strong problem-solving skills and attention to detail.
• You have solid computer skills, including Google docs, marketing software (Email Marketing, Adobe Creative Suite, SEO tools, and CRM) and applications (Google analytics, Google Adwords etc.)
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• 2+ years of experience in e-commerce or online store management (preferred).
  
  



Compensation

Competitive payment based on your skills, experience, and expertise.

Why Leadspanda?

• Competitive salary and benefits.
• Performance bonus
• Monday to Saturday work week.
• Paid time off
• Paid sick time
• Flexible work schedule.
• A dynamic and supportive work environment.
• Opportunities for growth and career development.
  
  

About LeadsPanda

We are a fast growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe.