Customer Care Executive Jobs in Pravat Behera - Agartala, Tripura, India

Job Requirements

Job Title: Customer Care Executive Jobs in Pravat Behera Company - Agartala

Location: Agartala, Tripura, India

Salary: ₹12,500 - ₹25,000 per month

Qualification: Minimum 12th Pass

Work Experience: Freshers and Experienced

Job Description

Join Pravat Behera Company as a Customer Care Executive in Agartala and take the first step towards a rewarding career in customer service. As a Customer Care Executive with Pravat Behera Company, you will be integral to our BPO/Customer Care team. This part-time position offers both day and night shifts and is perfect for individuals who excel in a dynamic environment and are committed to delivering exceptional customer service.

In this role, you will handle customer inquiries, resolve issues, and ensure a positive customer experience. Your responsibilities will include managing communications via phone, email, and chat, and maintaining high standards of service. With Pravat Behera Company, you will have the opportunity to grow professionally and contribute to our goal of outstanding customer satisfaction.

Responsibilities

• Handle Inquiries: Manage customer inquiries through various channels such as phone, email, and chat for Pravat Behera Company.
• Provide Information: Offer accurate and helpful information regarding products, services, and company policies.
• Resolve Issues: Address and resolve customer complaints and issues in a timely manner.
• Maintain Professionalism: Uphold a high level of professionalism and empathy in all customer interactions.
• Build Relationships: Foster positive relationships with customers to enhance their experience with Pravat Behera Company.
• Follow Protocols: Adhere to communication scripts and guidelines to ensure quality service.
• Collaborate Internally: Work with internal teams to escalate and resolve complex customer issues.
• Keep Records: Document customer interactions, transactions, comments, and complaints accurately.
• Update Knowledge: Stay informed about Pravat Behera Company products, services, and procedures to provide accurate support.
• Shift Flexibility: Adapt to working both day and night shifts, as needed for the part-time role.
  
  

Requirements

• Educational Qualification: Minimum 12th Pass for the Customer Care Executive role at Pravat Behera Company.
• Experience Level: Freshers are welcome; prior experience in a customer service role is advantageous.
• Communication Skills: Strong verbal and written communication abilities are essential.
• Problem-Solving: Effective problem-solving skills to handle and resolve customer issues.
• Customer Focus: A customer-centric attitude and dedication to providing high-quality service.
• Adaptability: Ability to work flexible hours, including day and night shifts.
• Teamwork: Capacity to work collaboratively with internal teams to address complex issues.
• Professionalism: Demonstrated professionalism and empathy in customer interactions.
  
  

Benefits

• Competitive Salary: Earn a competitive salary ranging from ₹12,500 to ₹25,000 per month with Pravat Behera Company.
• Flexible Work Hours: Part-time employment with flexible shift options, including day and night shifts.
• Skill Development: Gain valuable experience and enhance your skills in a customer-focused role.
• Supportive Environment: Work within a supportive team atmosphere at Pravat Behera Company, with opportunities for career advancement.
  
  

Apply today to become a part of Pravat Behera Company as a Customer Care Executive and start a fulfilling career in customer service. We look forward to your application!