Manager/Asst Manager L&D

• Job Role. The role holder is responsible for managing the Resort’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.
• Job Description
• Analysis Training Needs. Identify the training needs of the resorts in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the respective General Manager / Area General Manager and Vice Present for review.
• Ensuring effective training programs are in place for the following.
• New Employee Orientation
  
  

(ii) Train the Trainer

(iii) Customer Service Training

(iv) Technical job specific training (through certification of departmental standards/SOPs)

• Supervisory Skills Training
  
  

(vi) Management Development

(vii) Fire, Life and Safety Training

(viii) Selling / Up-selling Skills

(ix) Employee retraining / Refreshers sessions

• Monitoring Performance. Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Internal Customer Satisfaction
• Total Training Days delivered for the unit. Cumulative training days per person in a year target 8 days per person.
  
  

(ii) SOP implementation with 100% compliance.

• Conducting Audits.
  
  

(iii) Number of Audits conducted personally. Should not be less than 4 audits.

(iv) Closure of Audit findings within one week of Audit (for all audits). No repeat findings.

• Measurement of Training Effectiveness on business results.
• Documentation & Record maintenance.
• Maintains training records
  
  

ii) Establish a training library of books, videos, journals and audio visual materials to assist

trainers in their training programs and for staff’s personal development.

• Training Module Creation. Design, produce and implement training modules which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
• Departmental Training & Briefing.
• Attend departmental training session/ briefing and critique performance. Monitor scores of NPS/Monkey Survey Scores/TA Feedbacks/ Budgets / Achievements etc of the respective department.
  
  

ii) Assist Departmental Trainer in preparing and conducting departmental training & assess accordingly.

• Financial Responsibilities.
• Assists in co-ordinating the preparation of the departmental annual budget.
  
  

iii) Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

iii) Assists in the preparation of the Resort strategic plan, goals program, and Training Departmental Budget

• Occupational Health and Safety Responsibilities.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
  
  

ii) Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

iii) Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

iv) Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements.
• Managing Training Budgets. Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.