Tele Calling Jobs in JS Company - Kolkata, West Bengal, India

Job Requirements

Job Title: Tele Calling Jobs in JS Company - Kolkata

Location: Kolkata, West Bengal, India

Salary: ₹15,000 - ₹20,000 per month

Qualification: Minimum 10th Standard/SSLC

Work Experience: Relevant Experience Preferred

Job Description

JS Company is excited to offer telecalling positions in our inbound customer care team based in Kolkata. This is a full-time work opportunity where you will handle incoming calls, assist with customer inquiries, and provide detailed information about our products and services. As a Telecaller Inbound at JS Company, you will be an integral part of our customer service team, ensuring high levels of customer satisfaction and efficient problem resolution.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner for JS Company.
• Provide accurate information about products and services, and assist customers with their queries efficiently at JS Company.
• Resolve customer complaints or issues promptly, and escalate complex cases to the appropriate department.
• Maintain accurate records of customer interactions and update the customer database regularly.
• Follow company policies and procedures while interacting with customers to ensure quality service.
• Collaborate with team members to create a positive and supportive work environment at JS Company.
• Ensure high levels of customer satisfaction by addressing concerns and offering effective solutions.
• Manage multiple calls and adhere to performance targets set by JS Company.
• Provide feedback on customer service processes to enhance service delivery.
• Stay informed about product updates and changes in company policies to better assist customers.
  
  

Requirements

• Minimum qualification of 10th Standard/SSLC is required for this role at JS Company.
• Both male and female candidates are welcome to apply.
• Excellent verbal communication skills and a friendly, customer-centric approach are essential for JS Company.
• Strong listening skills and the ability to empathize with customers are necessary.
• Basic computer skills and familiarity with customer relationship management (CRM) software is a plus.
• Candidates must have an Aadhaar Card, Bank Proof, and PAN Card.
• Prior experience in a customer service role is preferred but not mandatory.
  
  

Benefits

• Competitive salary ranging from ₹15,000 to ₹20,000 per month, depending on skills and experience.
• Opportunity to earn incentives and performance-based bonuses at JS Company.
• Full-time role with a 5-day workweek and day shift timings.
• Additional benefits such as medical insurance and leave benefits, in line with company policies.
  
  

If you are enthusiastic about delivering exceptional customer service and are interested in a telecalling position in Kolkata, apply now to join JS Company. Enjoy a supportive and dynamic work environment while making a meaningful impact in our customer care team.

FAQ's

1Q: What is the required education qualification for this role?

A: Candidates with a minimum 10th Standard/SSLC qualification are eligible to apply.

2Q: Is prior experience required for this position?

A: No, freshers are welcome to apply.

3Q: Are there any specific skills required for this job?

A: Good communication skills and a customer-centric approach are essential for this role.

4Q: Are there any additional requirements for this job?

A: Candidates must possess an Aadhaar Card, Bank Proof, and PAN Card.