Area Collection Manager

Role and Responsibilities:

• Drive collection strategy including day to day monitoring, tracking and delivery of the collection's portfolio assigned.
• Drive company's goal related to collections and meet the targets related to Collection Efficiency, Bucket wise Collection, NPA management, Roll back % on Digital collection and design an escalation and control process for the defaults on any of these important metrics.
• Day to day team management, mentoring, up-skilling & ensuring engagement, performance and retention of team.
• Oversee identification and resolution of fraudulent practices and mitigate risk through changes in policy and process.

Functional Competencies:

• Ability to develop and implement strategic plans in line with the company objectives.
• Manage productivity by fixing productivity parameters for collection executives and Area Collection Managers
• Sound Knowledge on Basic fundamentals of collections, bucket management & NPA recoveries including regulatory guidelines in collections.
• Experience in using analytics to improve the collection's efficiencies.
• Ability to drive Automations and digitization in the various processes associated directly or indirectly with collections.

Leadership competencies

• Leadership qualities to handle, develop & drive large teams spread across geographies.
• People Management skills: Recruitment, on boarding, training, development and assessment of team and partners
• Good interpersonal & communication skills. Ability to interact with cross functional teams for bringing synergy into overall delivery.
• Agility & flexibility to drive new initiatives.
• Manage daily tracking, monitoring of teams to ensure performance.