Banking Business Operation

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Position Overview:

We are seeking a highly skilled and experienced Senior Banking relationship and Fund Transfer

Specialist to lead our fund transfer operations. This role is pivotal in ensuring the smooth execution

of fund transfers to our merchants, optimizing processes, and maintaining high standards of

compliance and risk management.

Key Responsibilities:

• Relationship Management:
• Build and maintain strong, long-term relationships with Banking Partners, primary point
  
  

of contact.

• Proactively identify and pursue new business opportunities to expand the new solutions
  
  

that can be offered to our merchants and increase portfolio growth.

• Conduct regular meetings to review performance, discuss strategies, and identify
  
  

opportunities for additional services.

• Coordinate with cross functional teams to ensure timely and efficient service delivery as
  
  

per the agreed norms.

• Fund Management:
• Oversee and manage all aspects of fund transfer operations, including processing,
  
  

monitoring, and reconciling transactions.

• Ensure timely and accurate execution of fund transfers, adhering to company
  
  

policies and regulatory requirements.

• Collaborate with Banking partners, Regulatory entities cross-functional teams to
  
  

optimize transfer processes and implement best practices.

• Compliance and Risk Management:
• Ensure compliance with relevant financial regulations, and know your customer
  
  

(KYC) requirements.

• Conduct regular audits and risk assessments to identify and mitigate potential issues
  
  

in fund transfer processes.

• Stay up-to-date with industry trends and regulatory changes to ensure ongoing
  
  

compliance.

• Process Improvement:
• Analyze current fund transfer processes and systems to identify areas for
  
  

improvement.

• Implement process enhancements and technology solutions to increase efficiency
  
  

and reduce operational costs.

• Reporting and Documentation:
• Generate and analyze reports related to fund transfer activities, performance
  
  

metrics, and compliance.

• Maintain accurate and detailed documentation of fund transfer processes,
  
  

transactions, and audit trails.

• Stakeholder Management:
• Serve as the primary point of contact for escalated fund transfer issues and resolve
  
  

complex inquiries.

• Build and maintain strong relationships with financial institutions, partners, and
  
  

stakeholders.

• Team Leadership and Development:
• Lead and mentor a team of fund transfer specialists, providing guidance, and
  
  

support.

• Foster a collaborative and high-performance work environment, promoting
  
  

continuous improvement and professional growth.

Qualifications:

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  
  

A Master’s degree from Teir 1 college.

Experience:

• Minimum of 8-10 years of experience in Banking relationships, fund transfer
  
  

operations, financial services, or a related field.

• Proven track record in managing complex fund transfer processes and leading
  
  

teams.

Skills:

• In-depth knowledge of fund transfer mechanisms, financial regulations, and risk
  
  

management practices.

• Strong analytical skills with the ability to identify and resolve issues efficiently.
• Excellent leadership and team management abilities.
• Exceptional communication and interpersonal skills.
  
  

Other Requirements:

• Ability to work in a fast-paced and dynamic environment.
• High level of attention to detail and accuracy.
• Strong problem-solving and decision-making skills.
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news