Team Leader - IT Infrastructure
Temenos
Date: 2 days ago
City: Chennai, Tamil Nadu
Contract type: Full time
About Temenos
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
THE ROLE
In this role, you will primarily support applications and software used by Temenos Corporation. Daily duties will vary, including troubleshooting and software support to onsite users and remote offices. System administration duties will include supporting our Windows devices and users with EndPoint Central and Intune issues and creating or modifying packages. You will also have a positive attitude, a strong sense of urgency, excellent communication skills, and be able to adapt quickly in a dynamic environment
OPPORTUNITIES
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
THE ROLE
In this role, you will primarily support applications and software used by Temenos Corporation. Daily duties will vary, including troubleshooting and software support to onsite users and remote offices. System administration duties will include supporting our Windows devices and users with EndPoint Central and Intune issues and creating or modifying packages. You will also have a positive attitude, a strong sense of urgency, excellent communication skills, and be able to adapt quickly in a dynamic environment
OPPORTUNITIES
- You will Administer and configure ManageEngine Endpoint Central to manage endpoints in the organization. Install and maintain agents on end-user devices (computers, laptops, mobile devices, etc.).
- You will Configure and monitor device management policies, software deployment, and updates.
- You will Set up software deployment and patch management schedules to ensure endpoint security and compliance.
- You will Troubleshoot software deployment issues and ensure timely software updates and patches are applied. Resolve issues related to device management, software deployment, and configuration.
- You will Provide technical support to end-users regarding endpoint issues, including OS installation, configuration, and troubleshooting. Automate common tasks to increase operational efficiency.
- You will Create and maintain reports on system performance, updates, and compliance status. Document processes, troubleshooting steps, and common issues for future reference.
- You will Follow IT and IT Security Policies and Procedures for system administration for problem resolution, troubleshooting, and maintenance
- You should have Bachelor’s degree in Computer Science, Information Systems, or a related field. Strong English written and verbal communication Skills
- You should have 3+ years of experience with Manage Engine EndPoint Central Management
- You should have 3+ years of experience implementing, migrating, maintaining, and supporting technologies for MS-Windows
- You should have Experience with AutoPilot and Intune is a must Good knowledge of Active Directory, Group Policy, DHCP, DNS, and basic networking
- You should have Experience implementing, migrating, maintaining, and supporting technologies for Windows
- You should have Ability to work independently and as part of a team
- You should have Ability to embrace change and continuous learning Ability to work flexible schedules
- You should have Ability to solve complex problems independently Experience with Citrix, and VDI platforms is a plus
- You should have Basic PowerShell Scripting or any additional scripting knowledge is a plus
- Care about transforming the Banking landscape.
- Commit to being part of an exciting culture and product evolving within the financial industry.
- Collaborate effectively and proactively with teams within or outside Temenos.
- Challenge yourself to be ambitious and achieve your individual as well as the company targets.
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leave: 2 weeks of paid leave each year for study or personal development
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