Customer Support Executive

Job description:

We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. The ideal candidate will be responsible for providing top-notch support to our customers, resolving inquiries efficiently, and ensuring customer satisfaction. If you have excellent communication skills and a passion for helping people, we’d love to hear from you.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

Troubleshoot and resolve product or service issues by clarifying customer complaints, determining the cause, and providing the best solution.

Maintain a deep understanding of our products and services to provide accurate information to customers.

Document customer interactions, issues, and resolutions in our CRM system.

Collaborate with internal teams such as product development and sales to provide feedback and enhance the customer experience.

Proactively identify opportunities to improve processes and enhance the customer support experience.

Meet or exceed key performance metrics such as response times and customer satisfaction scores.

Assist with onboarding and training new customers as needed.

Stay up-to-date with company policies, promotions, and industry trends.

Qualifications:

Proven experience in a customer support or related role.

Excellent written and verbal communication skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize tasks in a fast-paced environment.

Proficiency in using customer support software and CRM tools

Empathy and a customer-first mindset.

Ability to work independently and as part of a team.

Must have ability to achieve assigned target.

Preferred Qualifications:

Experience in [specific industry, e.g. Tourism, Travel, Car rental, Hospitality, E-Commerce, etc.]

Multilingual abilities.

Familiarity with troubleshooting technical issues.