Senior Analyst- Learning Operations- Hyderabad
Deloitte
Date: 1 week ago
City: Hyderabad, Telangana
Contract type: Full time
Summary
Position Summary
Role: Learning Operations Specialist Level: Sr. Analyst
Areyouanindividualwhoiscustomerserviceorientedandenjoyprovidingserviceto internal clients in different countries?
TheLearningOperationsteam intheUSIndia officeisateam ofindividualsthatprovide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
AtDeloitte,you’llgainexposuretoavarietyofindustriesandbusinessmodels,helpingyour career growth and professional development.
Workyou’ll do
ProvidesupporttotheUSTalentDevelopmentLearningoperations,to servetheOffshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
At Deloitte, our team culture is collaborative and encourages team members to take initiativesandseekon-the-joblearningopportunities.OurLearningOperationsprofessionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Qualifications
Location-Hyderabad
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 205987
Position Summary
Role: Learning Operations Specialist Level: Sr. Analyst
Areyouanindividualwhoiscustomerserviceorientedandenjoyprovidingserviceto internal clients in different countries?
TheLearningOperationsteam intheUSIndia officeisateam ofindividualsthatprovide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
AtDeloitte,you’llgainexposuretoavarietyofindustriesandbusinessmodels,helpingyour career growth and professional development.
Workyou’ll do
ProvidesupporttotheUSTalentDevelopmentLearningoperations,to servetheOffshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
- ConnectwithClients,providingserviceasaconsultant/advisorandleadvirtual transitions
- EnsurealltasksaredoneinatimelymannerwithAccuracyand Completeness
- Delegatethework,trackthework,managetheresourceswith regardstocopingwiththe workload
- Performthequalitychecksonthetasksbeforetheyaresubmittedtothe client
- Setexpectationswithclients,negotiateonthetimelinessifnecessary,orkeeptheclient well informed in case of delays
- Peertopeertouchpoint-Enhancenetworkbyconnectingwitheveryoneintheteamona frequent basis, share knowledge, tips and best practice
- SupporttheAMwithSLA management
- ProficientinprocessexcellenceintermsofSOP,ChecklistsandFAQdocumentsfor primary activities and other tasks if required
- Ownershipandaccountabilitytowardsprocessandassigned task
- TimeManagement-Effectiveutilizationofworkinghourswithproperprioritizationof work
- ContributionandInvolvementinFirm/Team initiatives
- Continuescollaborationefforttowardscommonbusiness goal
- Actasamentor/processtrainer/subjectmatter expert
- Bethefirstpointofescalationforanyclientissues/ concerns
- SupporttheAMwithmetricreportinganddashboard preparing
At Deloitte, our team culture is collaborative and encourages team members to take initiativesandseekon-the-joblearningopportunities.OurLearningOperationsprofessionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Qualifications
- Graduate/MBA/Post-Graduate
- 4-6yearsofrelevantexperienceinaLearning/BackendOperations environment
- Musthaveexcellentverbalandwrittencommunication skills
- Shouldhaveknowledgeofemail etiquette
- Shouldhavebasicknowledgeofexcelandshouldbeabletoreaddataandusetheexcel features like sorting, removing duplicates, filtering
- Shouldhaveabilitytoteamwith others
- Shouldbeabletoprioritizetimeand tasks
- MusthaveexperienceManagingsmall teams
- ShouldhavebasicknowledgeofcreatingMSPowerPoint presentations
- ExperiencewithVirtualplatformslikeZoom,SabaMeeting/Centra,MSTeamsetcwillbe an added advantage
- Shouldhaveexperienceofhandling cases/tickets
- Shouldhaveabilitytointeractwellwithinternalclientsandunderstandtheir requirements
- ExperienceworkingwithUS stakeholders
Location-Hyderabad
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 205987
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