Training Lead, Global Vendor Operations

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 13 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
• 7 years of experience managing operations and people management.
  
  

Preferred qualifications:

• 13 yeas of experience using data analysis to drive decision making.
• 13 years of experience building relationships with stakeholders or clients.
• Experience in consulting, onboarding, managing cross-functional projects.
• Experience in collaborating, influencing senior stakeholders, including vendor teams for driving product/policy solutions.
  
  

About the jobAs Training Lead, you establish the direction for the organization, lead a team to people managers, senior individual contributors. You will help train thousands of content reviewers to review content by providing learner-centric training and knowledge management strategies and solutions. You analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience. Working with our cross functional teams, you will create training project plans, review the design and development process, and coordinate with our partners to ensure delivery to our service delivery centers. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you will demonstrate leadership, organizational, problem-solving, networking and communication skills.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Consult with business partners and stakeholders across Policy, Quality and Vendor teams to determine the effective training and knowledge management strategy to support products and workflows.
• Drive innovation as Google supports more than ten thousand global team of vendor agents in driving the onboarding and training solutions and improve and manage team processes for curriculum design, continuous learning, and measuring training efficiency.
• Oversee global training onboarding program implementation and measurement, including community of vendor trainers.
• Manage learning strategy, training security, and content access design across global vendor population.
• Lead and coach a team of People Managers and Senior Program Managers.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .