Salesforce Service Cloud Lead

Role: Salesforce Service Cloud Lead/ Sr. Consultant

Experience: 5+ Years

Job Location: Remote

About us-

FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction and its team of experienced and certified Salesforce professionals. It is a great place to work for professionals, looking for a challenging and rewarding opportunity.

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Responsibilities-

• Configure and customize Salesforce Service Cloud to meet specific business requirements.
• Configured Service Cloud to handle Case management, Email-to-case routing, and sharing settings in a queue-based model.
• Designed a salesforce service cloud console to enhance productivity.
• Tailoring the Service Cloud to fit the unique processes of the organization and continuously optimizing it for better performance.
• Managing the migration of data into the Service Cloud environment while ensuring data integrity.
• Consult with customers on data and integration needs for the Service Cloud.
• Design and implement integrations between Salesforce and other platforms
• Analyze Service Cloud performance, generate reports, and recommend improvements for customer service delivery.
• Configure Salesforce objects, flows, and automation to optimize service workflows.
• Optimize service delivery using Omni-Channel Routing and Service Level Agreements (SLAs).
• Diagnose and resolve technical problems related to Service Cloud configurations.
• Keep up with Salesforce Service Cloud releases and updates to recommend new features to clients.

Skills-

• Mandatory to have experience with Service Cloud projects.
• 5+ years of experience implementing the Salesforce Service Cloud Solutions.
• Expert with Case Management, Omni-Channel, Knowledge Base, Service Console, Chatbot and Escalation rules.
• Expert Level expertise in Salesforce Implementations. Including Std. Salesforce and Custom Salesforce developments.
• Expert Level expertise in LWC and Apex Development.
• Expert Level expertise in Integrations.
• Expert in designing Salesforce Solutions.
• Capable to lead the team.