MANAGER - REVERSE LOGISTICS

The world leader in cosmetics, L’Oréal is present in 150 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L’Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 78% since 2005.

The DNA of L’Oréal is Innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L’Oréal worldwide to fuel local market innovations.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

We have a suitable opportunity in L'Oréal India Supply Chain for the position of Manager – Logistics. In this role, you will be responsible for all aspects of reverse logistics. You will be responsible of improving reverse logistics processes, dealing with 3PL partners, and managing reverse logistics SLAs. Your key skills will include, but not limited to, stakeholder management, negotiation, problem solving.

You should have a minimum of 5 years of professional experience with at least 3 years’ experience in Supply Chain in functions related to Inventory Management, Reverse Logistics, warehouse management and/or logistics. The location of the job will be at the L’Oreal India Head Office at Mumbai.

Key Responsibilities

• Maintaining and improving overall operational and departmental efficiencies around forward & reverse logistics
• Driving and Optimizing transport performance: lead the strategic enhancement of transport operations, ensuring efficiency, cost effectiveness while leveraging data driven insights and industry best practices
• Overseeing the control tower framework: establish and manage an integrated control tower ecosystem, owning end to end visibility, real time decision making, and critical operational outcomes aligned with organizational goals
• Interfacing cross-functionally at all levels within the divisions of the company, for example Customer Support, third party logistics providers and fulfilment Centre etc.
• Timely inspection of Returns and liability assignment and follow ups with Transport partners, Insurance Agencies, Distributors etc.
• Overseeing day-to-day operations of managing Returns within SLA
• Managing up to date inventory, salvaging returns
• Developing and ensuring that established policies, rules and regulations and procedures are followed
• Driving costs savings with a focus on Visibility, Variability and Velocity
• Providing proactive communications and solutions for distribution issues.
  
  

Key Deliverables

• Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers in line with L’Oréal policies.
• Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements.
• Monitor quality, quantity, delivery times, and transport costs
• Resolve problems concerning execution at distribution Centre, customer issue and transportation issues.
• Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports.
• Ensure that all functions under supervision operate in accordance with health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors.
  
  

Key Competencies

• Proven track record of leading and delivering on business initiatives impacting strategic priorities, build team and capabilities from scratch
• Exceptional interpersonal skills with the ability to build strong relationships across various teams and levels of leadership
• Ability to communicate clearly and effectively across a wide range of stakeholders and Senior Leaders
• Flexibility, resiliency and nimbleness, comfortable working in ambiguous areas
• Ability to break down complex problems and develop sustainable solutions in collaboration with core supply chain teams.
  
  

Key Relationships

• Internally – various functions like Supply & Distribution Planning teams of different business divisions (Consumer, Professional & Luxury Product divisions), Factory & Warehouse Operation Team, Customer Service teams, Procurement, Manufacturing, Sales, Auditors, Legal, Accounts & Finance teams
• Externally – 3PL / DC, Transport Vendors, Consumable Suppliers
  
  

Physical Demands

• Travel will be need based
  
  

Education

• Post-Graduation. MBA in Logistics or Supply Chain from a premium B-School is preferred.
  
  

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.