Regional Business Manager 33 - MEAL

Responsibilities & Key Deliverables

Delivering Sales (volume and market share) and customer satisfaction for respective region

• Sales:
  
  

Driving Volume & Market Share -

Demand Generation & Overseeing market wise dealer performance to drive volume & market share.

CX - Ensuring CX at every customer touch point - Pre-sales and Sales.

Showroom and Digital Customer journey.

Billing -

Order availability to ensure timely billing.

Ensuring timely billing of desired vehicle.

Retail -

ETBR handling

Activation plan - Enquiry generation, market coverage

Hyperlocal digital Dealer initiatives -

Driving end to end special initiatives at the ground level, alongside any special schemes/incentives

Market activations

Ensuring Infrastructure Readiness

• Service:
  
  

Customer Experience -

Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions

Process Adherence -

Overseeing adherence across assigned dealerships

Tools and Equipment -

Ensuring Dealership tools and equipment availability

Manpower - Ensuring Exclusive RM adequacy and training.

Spare parts & Warranty Management

• Ensure proper coordination across Charging teams
  
  

Experience

5-8 years

Industry Preferred

Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience

Qualifications

B.E. / B.Tech, MBA preferred

General Requirements