AI/ML Engineer

A Virtual e-commerce store creation platform enables you to provide your customers with an immersive and interactive virtual shopping experience.

Metadrob allows retailers to build an interactive 3D virtual e-commerce store according to their brand requirements and specifications. It provides the best digital showroom templates for store owners to choose from to showcase their stores in a digital space.

Start building your tailor-made 3D store today. Our virtual showroom provides a simple drag-and-drop interface and does not require coding. A next-generation web 3.0-enabled virtual showroom platform where customers can see, interact, try on, and buy their favorite products without hassle.

The Role

Job Description: AI/ML Engineer (Full-Stack Development)

Position: AI/ML Engineer

Type: Full-Time / Contract

Location: Remote / Onsite (Flexible)

Experience Level: 2-4 years (Intermediate)

About The Role

We are a growing company looking for a versatile and self-driven AI/ML Engineer to lead the development of an AI-powered customer support solution. You will be responsible for designing, developing, and deploying a human-like conversational AI tool. This is a unique opportunity to take ownership of the entire AI lifecycle while contributing to a groundbreaking product in a lean and agile environment.

Key Responsibilities

AI and Machine Learning Development

• Design, train, and fine-tune AI models for sentiment analysis, speech recognition, and conversational AI.
• Build models that adapt to regional dialects, informal language, and varying emotional tones.
• Develop and optimize a self-training module that learns from human interactions.
  
  

Software Development

• Design and develop APIs for seamless voice-based interaction and system integration.
• Implement scalable and efficient backend architecture to support AI functionalities.
• Build front-end interfaces or dashboards for training, monitoring, and analytics.
  
  

Integration

• Integrate the AI tool with customer platforms, such as CRMs, telephony systems, and email support tools.
• Ensure compatibility with third-party tools like Twilio, Zapier, or AWS Connect for voice functionalities.
  
  

Testing and Optimization

• Conduct end-to-end testing to ensure high-quality performance and robustness.
• Optimize algorithms for real-time response and low latency.
  
  

Project Ownership

• Manage data preparation and processing pipelines.
• Collaborate with stakeholders to prioritize features for a minimum viable product (MVP).
• Stay up to date with the latest AI/ML tools and frameworks for continuous improvement.
  
  

Ideal Profile

Required Skills And Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
• AI/ML Expertise:
• Proficient in NLP frameworks (e.g., Hugging Face, spaCy, NLTK) and speech-to-text tools.
• Experience with machine learning libraries like TensorFlow, PyTorch, or Scikit-learn.
• Knowledge of transfer learning and fine-tuning pre-trained models.
• Programming: Strong Python skills; familiarity with JavaScript or similar languages is a plus.
• API Development: Experience with RESTful APIs and integrating third-party tools.
• Databases: Knowledge of relational (SQL) and NoSQL databases for handling data pipelines.
• DevOps Basics: Familiarity with cloud platforms (AWS, GCP, or Azure) and deployment tools (Docker, Kubernetes).
• Soft Skills: Strong problem-solving ability, excellent communication, and a proactive approach to challenges.
  
  

Preferred Experience

• Worked on conversational AI or voice-based interaction systems.
• Familiarity with telephony tools (e.g., Twilio, Vonage, or AWS Connect).
• Hands-on experience in deploying AI solutions at scale.
• Experience in handling customer-facing AI tools for industries like e-commerce, banking, or insurance.
  
  

What's on Offer?

• Work within a company with a solid track record of success
• Join a well known brand within IT Services
• Leadership Role