Project Manager

Pinnacle Teleservices is a leading enterprise communication solutions provider enabling businesses to engage with their customers through multi-channel messaging platforms like SMS, WhatsApp, Voice, Email, and more. We empower digital transformation for brands through robust, scalable, and secure communication systems.

Role Overview

We are seeking a dynamic Project Manager to oversee the planning, execution, and delivery of enterprise communication projects across multiple platforms. The ideal candidate will have experience in managing cross-functional teams, working with telecom/IT systems, and delivering high-impact B2B solutions on time and within budget.

Key Responsibilities

• Define project scope, objectives, timelines, and deliverables that support business goals.
• Develop detailed project plans, resource allocation, and task assignments.
• Coordinate with internal technical, sales, and operations teams to ensure smooth project execution.
• Act as the point of contact between clients and the internal team; manage client communications and expectations.
• Monitor project progress, identify risks, and implement mitigation plans.
• Ensure the successful integration of communication platforms such as SMS gateways, WhatsApp Business API, and IVR solutions.
• Maintain documentation, including status reports, change logs, and post-project reviews.
• Ensure compliance with data privacy and telecom regulations (e.g., TRAI/DLT regulations).
• Contribute to process improvement initiatives and strategic planning.
  
  

Key Skills & Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field (MBA preferred).
• 5+ years of project management experience in telecom, IT services, or SaaS- based environments.
• Proven experience with communication platforms (SMS, Voice, WhatsApp API, etc.).
• Strong understanding of telecom protocols and enterprise integration frameworks.
• PMP, PRINCE2, or Agile certification is a plus.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in project management tools like Jira, Asana, or MS Project.