Executive - Club

As a Club Executive at a residential site providing property management services, the Key Result Areas (KRAs) typically focus on ensuring smooth operations, member satisfaction, and overall success of the club facilities. Here's a comprehensive list of KRAs for this position:

Member Satisfaction and Engagement

• Maintain high levels of member satisfaction through regular surveys and feedback mechanisms
• Organize and oversee various recreational activities and events for club members
• Address member concerns and complaints promptly and effectively
• Implement strategies to increase member participation in club activities
  
  

Facility Management

• Ensure proper maintenance and cleanliness of all club facilities (e.g., gym, swimming pool, sports courts)
• Coordinate with maintenance teams for timely repairs and upgrades
• Implement and maintain safety protocols for all club areas
• Oversee inventory management of club equipment and supplies
  
  

Staff Management

• Recruit, train, and supervise club staff (e.g., trainers, lifeguards, maintenance personnel)
• Create and manage staff schedules to ensure adequate coverage
• Conduct regular performance evaluations and provide feedback to staff
• Foster a positive work environment and team culture
  
  

Financial Management

• Develop and manage the club's annual budget
• Monitor and control expenses to ensure financial efficiency
• Identify opportunities for cost savings and revenue generation
• Prepare and present financial reports to property management and stakeholders
  
  

Compliance and Risk Management

• Ensure compliance with all relevant laws, regulations, and health and safety standards
• Maintain up-to-date documentation for licenses, permits, and certifications
• Implement and enforce club rules and policies
• Conduct regular risk assessments and implement mitigation strategies
  
  

Marketing and Membership Growth

• Develop and implement marketing strategies to attract new members
• Create promotional materials and manage the club's online presence
• Organize open house events and membership drives
• Analyze membership trends and implement retention strategies
  
  

Program Development

• Design and implement new programs and services based on member interests and trends
• Regularly evaluate existing programs and make improvements as needed
• Collaborate with external partners or vendors to enhance club offerings
  
  

Communication and Reporting

• Maintain clear and regular communication with club members through newsletters, emails, and notices
• Provide timely reports to property management on club operations, financials, and member feedback
• Act as a liaison between club members and property management
  
  

Technology Integration

• Implement and manage club management software for bookings, memberships, and payments
• Ensure the club's technology infrastructure is up-to-date and secure
• Train staff and members on the use of club-related technology
  
  

Community Relations

• Foster positive relationships with the local community and relevant stakeholders
• Represent the club at community events and meetings
• Collaborate with other local organizations for mutually beneficial partnerships
  
  

By focusing on these KRAs, a Club Executive can effectively manage the residential club, enhance member experiences, and contribute to the overall value of the property management services.