Visa Officer - Chandigarh

Your Family

Adventus.io is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector. Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the world.

Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 350 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

About The Admissions Team

The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions.

About The Role

The Visa Service Officer is responsible for managing/assessing visa caseloads and/or referrals for integrity checking, prioritizing cases for interviews and assessment, carrying out credibility interviews, and undertaking investigations for integrity checking while ensuring adherence to all Compliance and Visa requirements and service level agreements (SLAs)

Key Responsibilities

• Should have specialized knowledge of the Visa Process for New Zealand in order to undertake the Check 3 review and assessment of visa applications and compliance checks to ensure that the student meets university as well as the Visa requirements.
• Ensuring the Lodgment of the Visas in the stipulated time frame and responsible for maintaining accurate Visa files, electronic and other records.
• Support the daily operations of the admission process to ensure accuracy and timeliness of processes and high level of customer service is maintained
• Preparing reports, case notes, interview notes, correspondence, and other material in relation to visa matters.
• Maintain all necessary systems and reports and provide regular updates to the internal teams from management as required.
• Ensuring that any process issues are escalated to management immediately.
• Carry out Visa Application checks along with the Admission Team is required to ensure that all documentation has been captured prior to submission in line with university and immigration requirements.
• Oversee the completion of all relevant Visa forms, checklist, and supporting documents and ensure that they are processed in an expedited time frame and are error-free.
• Ensure that all information and documentation provided by the counselor is accurate and complete.
• Provide excellent customer service to all internal and all external clients with a focus on professional, accurate and timely responses
• Complete Visa processes within the agreed service level agreements and escalate any delays to the manager
• Create and manage spreadsheets ensuring critical reports are accurate.
• Ensuring data integrity, confidentiality, and security is strictly adhered to at all times.
• Ensure that work carried out by Adventus.io on behalf of the educational institution is compliant and within agreed service levels
• Be up to date in regard to any changes or amendments to the prevailing student Visas laws / rules / regulations, changes in forms / formats and other procedures and keep the internal and external clients advised of such changes
• Provide regular support, feedback, and guidance for the internal and external stakeholders.
• Proactively collaborate with key internal stakeholders to manage any feedback or issues/incidents
  
  

Essential

Experience Required:

• Work experience within an education industry / shared services environment.
• Experience of using computerized systems/databases to achieve work goals and tasks.
  
  

Desirable

• Proven experience within an international education related role, preferably within an International Admissions environment.
  
  

Personal Attributes

• Highly organized; able to priorities and work to tight deadlines.
• Resilient, self-motivated and able to work independently on a day-to-day basis.
• Flexible and adaptable to change.
• Excellent attention to detail and able to interpret and follow prescribed processes, recognizing when to seek additional guidance from more experienced team members.
• A strong collaborator who works well with other teams in Admissions and the wider business. Openly shares information with others on a regular basis.
• Excellent communication skills, both written and oral.
• Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.
  
  

Competencies

• Being accountable
• Collaborating together to succeed
• Embracing Adventus values
• Valuing a learning mindset
• Planning and delivering
• Achieving high quality outcomes
• Striving for operational excellence
• Embracing change
• Presenting and Communicating information
• Understanding and Analysing
  
  

Your Environment

You will be working in a highly collaborative environment at Adventus.io. This position is field based and involves travel. You will be provided with the necessary tools and equipment to carry out the role.

At Adventus.io, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, or gender.