Customer Support Executive
Allied Digital
Date: 2 days ago
City: Kolkata, West Bengal
Contract type: Full time
Job Description
« Back to Page
Apply NowRequest No: RA-2225-3386DESIGNATION: Customer Support ExecutiveDESCRIPTION:
Job Responsibilities 1. Handle Client Queries: Address customer inquiries via phone, email, or chat regarding software, hardware, or IT services. 2. Troubleshooting: Assist customers with basic troubleshooting of technical issues or coordinate with the tech team for resolution. 3. Customer Relationship Management: Maintain positive relationships with clients to ensure satisfaction and long-term engagement. 4. Service Ticket Management: Log, track, and manage customer issues using CRM or ticketing tools (like DigitalDesk, Symphony, Service Now etc.). 5. Follow-Ups: Regularly follow up on open issues, service renewals, or feedback from clients. 6. Sales Coordination Responsibilities: Assist the sales team by preparing quotations, proposals, and necessary documents. 7. Order Processing: Coordinate with internal departments for order fulfillment, delivery schedules, and invoicing. 8. Lead Management: Help track and manage sales leads using CRM tools, and coordinate follow-ups. 9. Client Onboarding: Support the onboarding process for new clients by setting up accounts, services, and initial configurations. 10. Product Knowledge: Maintain a good understanding of IT products/services to explain features and benefits to customers effectively. 11. Liaise with Tech Teams: Coordinate with technical teams to escalate and resolve client issues. 12. Cross-Department Collaboration: Work closely with marketing, finance, and operations teams to ensure smooth customer experiences. 13. Documentation: Maintain proper documentation of client communications, feedback, and service issues. 14. Daily, Weekly, Monthly, Report creation and submission.KRA:
Customer Support and CoordinationDEPARTMENT: CSDExperience: 0-0QUALIFICATION: B TECH,B. Tech IT,BCOM in computersSKILL: Hardware and Networking,Hardware Asset Management,ITILEMPLOYMENT TYPE: PermanentLOCATION: Kolkata
« Back to Page
Apply NowRequest No: RA-2225-3386DESIGNATION: Customer Support ExecutiveDESCRIPTION:
Job Responsibilities 1. Handle Client Queries: Address customer inquiries via phone, email, or chat regarding software, hardware, or IT services. 2. Troubleshooting: Assist customers with basic troubleshooting of technical issues or coordinate with the tech team for resolution. 3. Customer Relationship Management: Maintain positive relationships with clients to ensure satisfaction and long-term engagement. 4. Service Ticket Management: Log, track, and manage customer issues using CRM or ticketing tools (like DigitalDesk, Symphony, Service Now etc.). 5. Follow-Ups: Regularly follow up on open issues, service renewals, or feedback from clients. 6. Sales Coordination Responsibilities: Assist the sales team by preparing quotations, proposals, and necessary documents. 7. Order Processing: Coordinate with internal departments for order fulfillment, delivery schedules, and invoicing. 8. Lead Management: Help track and manage sales leads using CRM tools, and coordinate follow-ups. 9. Client Onboarding: Support the onboarding process for new clients by setting up accounts, services, and initial configurations. 10. Product Knowledge: Maintain a good understanding of IT products/services to explain features and benefits to customers effectively. 11. Liaise with Tech Teams: Coordinate with technical teams to escalate and resolve client issues. 12. Cross-Department Collaboration: Work closely with marketing, finance, and operations teams to ensure smooth customer experiences. 13. Documentation: Maintain proper documentation of client communications, feedback, and service issues. 14. Daily, Weekly, Monthly, Report creation and submission.KRA:
Customer Support and CoordinationDEPARTMENT: CSDExperience: 0-0QUALIFICATION: B TECH,B. Tech IT,BCOM in computersSKILL: Hardware and Networking,Hardware Asset Management,ITILEMPLOYMENT TYPE: PermanentLOCATION: Kolkata
See more jobs in Kolkata, West Bengal