Software Support Executive

Artoon Solutions Private Limited


Date: 2 days ago
City: Surat, Gujarat
Contract type: Full time
Openings : 01 Experience : 6 months to 1 Year

Location : Surat - Varachha

  • 5-Days Working
  • Paid Leaves
  • Complimentary Health Insurance
  • Overtime Pay
  • Fun Activities
  • Personal Loan
  • Employee Training
  • Positive Work Environment
  • Professional Developments

Job Description

  • Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
  • Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.

Job Responsibility

  • Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
  • Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
  • Maintain policies and procedures when working with clients and provide appropriate information.
  • Collaborate with team members on knowledge transfer, procedures, and standards.
  • Maintain accurate records of daily communications and issues resolve

Required Skills & Qualification

  • Strong verbal and written communication skills in English.
  • Good computer knowledge.
  • Self-motivated and a team player.
  • Excellent attendance and punctuality.
  • Excellent customer service skills.

Interview Process

  • HR Round
  • Technical Round
  • Practical Round
  • Salary Negotiation
  • Offer Release

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