General Manager - Operations Excellence

About the Company:

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise

What you’ll do:

1. Independently own and build all aspects of UC’s business across your vertical -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion
2. Grow the marketplace while optimizing multiple opposing factors like service availability and supply utilisation; scaling user growth while improving operational excellence and quality of service
3. Build, coach and lead a high performance team across business development, skill training and growth
4. Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices
5. Drive user growth through local marketing initiatives, partnerships as well as localising the offering/pricing for your market

In a nutshell the General Manager is expected to completely own and drive the business, the team and make all decisions for the city cluster. If being a lynchpin of an organization and business excites you, we’d love to meet you and talk more.

What We Need:

• 2-4 years of experience in a high-growth operations-based startup, FMCG, or ecommerce
• High sense of ownership and a penchant for excellence
• Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.

What Can You Expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• The latest tools and technology to get things done are provided by the company
• Health insurance benefits for you and your family

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.