Product Manager

About the Role

Product training is a key pillar in our strategy to drive adoption and maximise the impact of our offerings. As a Product Manager, you will play a pivotal role in delivering product demonstrations and providing hands-on support, ensuring customers are confident and successful in using our solutions.

Key Responsibilities

· Deliver engaging online and face-to-face product demonstrations to clients and educators.

· Plan and conduct refresher training sessions for teachers to ensure continued effective product use.

· Track product usage and share fortnightly reports with product specialists, ensuring benchmarks are met.

· Gather and communicate customer feedback to the editorial team to support product improvements.

· Maintain strong, ongoing client relationships, providing timely support and updates.

· Monitor and ensure adherence to all service quality parameters.

· Keep internal teams informed of product updates and new features.

· Identify and support the onboarding of freelance trainers as part of the regional training network.

Qualifications and Experience

• Graduate or Postgraduate degree in English or Education preferred
• Experience in the education or academic sector is desirable
• 3–7 years of experience in product training, client servicing, or account management
• Proficient in MS Office with good analytical and reporting skills