Knowledge Management Associate

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Start your Jacobs career with a company that inspires and empowers you to deliver your best work, so you can evolve, grow and succeed – today and into tomorrow.

Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

Knowledge Management (KM) Associate is responsible for managing and promoting the company’s knowledge assets on the global and regional intranet sites, by working collaboratively with sales coordinators, project managers and subject matter experts. Additionally, the KM Associate will work on several portal development projects and needs a good understanding of the company’s platform and systems.

Job Responsibilities

• Support regional knowledge projects and its information architecture requirements
• Own and moderate regional sales sites for relevance and regular updates
• Able to understand different aspects of Knowledge Management implementation using SharePoint / Office365/Ms teams/Salesforce.
• Support knowledge capture efforts via outreach, proposal close outs and required collation from bidding activities
• Be a go-to person for the foundational knowledge management activities (such as Proposal close out process, knowledge center uploads, Sales portal know-how).
• Create document toolkits for the best-in-class proposals, capability statements, project descriptions, etc.
• Assist in creating training and process documents pertaining to knowledge management.
• Share best practices and tactical knowledge across offices, practice areas and teams.
• Work with internal teams to obtain an in-depth understanding of the bids/projects and the documentation requirements.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Assist peers and other team members in varied projects sharing workload and producing timely results.
• Act as the internal document controller for all content elements within the region.
• Conduct general data analysis and administrative tasks (as required).
  
  
  

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Here's what you'll need

• 4-10years proven working experience in the Knowledge Management discipline.
• Work experience in the SharePoint online environment.
• Desired know how of developing Power Automate/ Apps, Power BI reports etc.
• Proficient in mainstream Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.).
• Excellent communication (written & spoken English) skills
• Able to multi-task and deal with complexity.
• Flexible and willingness to support senior knowledge analysts during the projects journey.