Manage Engine Engineer
Arting Digital
Date: 1 week ago
City: Faridabad, Haryana
Contract type: Full time
Job Title : Manage Engine Engineer
Experience : 1yr
Location : Delhi
Notice Period : 60days
Primary Skills : ManageEngine, Endpoint Central, Service Desk, OP Manage, seGood communication
Roles And Responsibilities
Experience : 1yr
Location : Delhi
Notice Period : 60days
Primary Skills : ManageEngine, Endpoint Central, Service Desk, OP Manage, seGood communication
Roles And Responsibilities
- Installation and configuration of ManageEngine Products like Endpoint Central, Service Desk, OP Manage and others
- Presales presentations, demo and POC of ManageEngine tools a at customer site or through MS Teams
- Troubleshoot and Resolve support issues at customer site, raise support tickets with ManageEngine and get them resolved.
- Training and supporting other team members on Manage Engine.
- Preparation of presales documentation and also of Prerequisites required at customer site for installation
- Quarterly Audit of ManageEngine products installed at customer site and share the shortcomings and improvements to be made.
- Ensuring support SLAs are being met.
- Logging and closing tickets on an online ticketing system.
- Preparation of sign off documentation and improvement checklist.
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