Branch Operations & Service Manager

Job Requirements

Job Description: Branch Operations & Service Manager at IDFC FIRST Bank

Company Overview

IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative financial solutions to its customers. With a strong focus on rural banking and a wide range of products and services, the bank aims to empower individuals and businesses to achieve their financial goals.

Job Title: Branch Operations & Service Manager

Job Type: Full-Time

Job Category: Retail Banking

Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations

Location: Sri Ganganagar, Rajasthan, India

Additional Parameters

• Minimum 5 years of experience in banking operations and customer service
• Knowledge of rural banking and liabilities products
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
  
  

Job Summary

We are seeking a highly motivated and experienced Branch Operations & Service Manager to join our team at IDFC FIRST Bank. The ideal candidate will be responsible for managing the day-to-day operations of our branch in Sri Ganganagar, Rajasthan, and ensuring the highest level of customer service is delivered to our clients.

Key Responsibilities

• Oversee the overall functioning of the branch, including cash management, customer service, and compliance with banking regulations
• Develop and implement strategies to achieve branch targets and increase profitability
• Manage and mentor a team of branch staff, providing guidance and support to ensure their professional growth and development
• Monitor and analyze branch performance, identify areas for improvement, and implement corrective actions
• Build and maintain strong relationships with customers, addressing their queries and concerns in a timely and efficient manner
• Collaborate with other departments to introduce new products and services to the branch and promote cross-selling opportunities
• Ensure compliance with all banking policies, procedures, and regulations to maintain a safe and secure working environment
  
  

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum 5 years of experience in banking operations and customer service, preferably in a rural banking setting
• Knowledge of liabilities products and rural banking practices
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Proficiency in MS Office and banking software
  
  

If you are a dynamic and results-driven individual with a passion for rural banking and a strong track record in branch operations and customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Join us and be a part of our mission to empower individuals and businesses in achieving their financial goals.