Service Analyst - Operations Reconciliation Manager

WTW


Date: 3 weeks ago
City: Thane, Maharashtra
Contract type: Full time
Description

Responsibilities:

  • Perform administrator tasks to include creation of users account and assigning appropriate permissions follow approval.
  • Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate.
  • Liaise with internal bank portal users and bank vendor representatives.
  • Maintain and update information held within the bank portal manually.
  • Maintain records for audit purposes.
  • Confident in processing a high volume of access administration requests while maintaining high level of accuracy at all times.
  • Able to work in a team or other structured environment.
  • Ability to maintain good relationships with colleagues and clients.
  • Understanding and interpreting data at a basic level.

General Skills

  • Positive and approachable manner.
  • Excellent communication - oral and written.
  • Embrace 'in the moment' coaching to develop your skills and knowledge.
  • Ability to work unsupervised and deliver quality work across multiple task

Qualifications

Graduate in any stream
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