Service Delivery Manager
Numerator
Date: 3 weeks ago
City: Vadodara, Gujarat
Contract type: Full time
Remote
We’re reinventing the market research industry. Let’s reinvent it together.
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
We are seeking a highly motivated and experienced Technology Team Leader to oversee the delivery of support and development between our offices in Europe and India. The ideal candidate will ensure seamless service delivery, maintain high customer satisfaction, and drive continuous improvement in our operations.
Responsibilities
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
We are seeking a highly motivated and experienced Technology Team Leader to oversee the delivery of support and development between our offices in Europe and India. The ideal candidate will ensure seamless service delivery, maintain high customer satisfaction, and drive continuous improvement in our operations.
Responsibilities
- Coordinate and manage cross-functional teams alongside UK counterparts to ensure efficient service delivery and resolution of issues.
- Monitor service performance metrics, analyze data, and implement strategies for improvement.
- Prepare and present regular reports on service performance, client satisfaction, and operational efficiency.
- Alongside UK counterparts allocate resources efficiently to manage workloads across Support and Development teams
- Alongside UK counterparts proactively manage deliveries and allocation of resources according to capacity and skillsets.
- Anticipate if velocity or delivery might be impacted by any reason and proactively propose mitigation measures.
- 5+ years of experience in management of Technology teams across Support and Development
- Proficiency in SDLC principles alongside ITIL and other service management frameworks
- Excellent communication and interpersonal skills.
- Excellent analytical skills to identify issues and implement effective solutions.
- Ability to work in a dynamic and multicultural environment.
- Understanding of DevOps principles and best practices to improve collaboration, efficiency, and quality in the software development process.
- Understanding the suite of services offered by Azure DevOps
- Knowledge of ITSM tooling such as Service Now and Jira
- Bachelor’s degree in computer science, Information Technology or a related field.
- Background in software development or project management.
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