E Commerce Account Management in Indore, Ujjain, Bhopal

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives

• To retain long-term consumer relationships
• Coordinate with the E-Commerce Manager in planning promotional offers and product discounts
• Organize e-commerce activities
  
  

Key Responsibilities

• Managing the online portals of the clients
• Manage online e-commerce accounts of clients
• Respond to customer web inquiries regarding online merchandise or service orders
• Assists customers with product selection, answers basic questions, and suggests Various product options that are available
• Understanding client problems
• Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue
• Take accountability and responsibility for the work assigned
  
  

Competencies Required

• Excellent written and verbal communication skills
• Proficiency in MS Office and relevant software
• Excellent organizational and time management skills
• Ability to work collaboratively with other departments
• Handle multiple projects/assignments at the same time
• Build client relations
  
  

Preferred Education

• Any Graduate or Post Graduate (BE/BBA/MBA)
• Work Location & Job Type
• You’ll be required to work full-time from our head office in Indore
  
  

About Company: Evitamin is an E-commerce and digital marketing service provider established in Indore. We deliver quality creative services to our clients comprising SMM, PPC, A+ content, cataloging, web design and development, digital marketing, E-commerce solutions, content management, and advertising-related projects.