State Head
IDFC FIRST Bank
Date: 3 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Job Requirements
Role/Job Title: State Head
Function/ Department: Customer Experience
Roles & Responsibilities
Drive all the initiatives in the branch.
Education Qualification
Graduation - Any Graduate
Experience: 5-10 Years of experience in collections.
Role/Job Title: State Head
Function/ Department: Customer Experience
Roles & Responsibilities
- Productivity
- Channel Migration
- Maintaining low Attrition level
- First Contact Resolution
- Transaction NPS
- Xsell
Drive all the initiatives in the branch.
Education Qualification
Graduation - Any Graduate
Experience: 5-10 Years of experience in collections.
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