Program Management Senior Specialist - Training Delivery

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

This role is critical for ensuring the successful transfer of knowledge and skills during organizational transitions, such as new projects, team expansions, or personnel changes. The Program Manager will design, develop, and implement effective knowledge transfer strategies to equip teams with the necessary information and expertise to perform their roles effectively. This role requires strong project management, communication, and instructional design skills.

Position Responsibilities

• Knowledge Transfer Planning & Design:
• Collaborate with stakeholders (project managers, subject matter experts, team leads) to identify knowledge transfer needs and develop comprehensive knowledge transfer plans.
• Conduct needs assessments to determine the scope of knowledge transfer, identify knowledge gaps, and define learning objectives.
• Partner with stakeholders including at times, third party vendors to design and develop effective training materials, including presentations, workbooks, manuals, and online resources.
  
  

• Plan Training Delivery & Facilitation:
• Plan and execute engaging and effective training sessions, utilizing a variety of instructional methods (e.g., classroom, online, workshops, mentoring).
• Facilitate knowledge sharing sessions between subject matter experts and trainees.
• Provide ongoing support and coaching to trainees during the knowledge transfer process.
• During knowledge transitions, ensure successful 3rd party training by proactively managing execution and addressing risks through learner engagement and feedback.
  
  

• Nesting & Onboarding:
• Develop and implement structured nesting plans to provide supervised on-the-job training and support.
• Monitor trainee performance during the nesting phase and provide feedback and coaching.
• Facilitate smooth onboarding of new team members by ensuring they have the necessary access, resources, and support.
  
  

• Knowledge Management:
• Develop and maintain a central repository of knowledge transfer materials, including training documents, best practices, and lessons learned.
• Ensure the ongoing maintenance and update of knowledge transfer materials.
• Promote a culture of knowledge sharing within the organization.
  
  

• Project Management:
• Manage the entire knowledge transfer process, ensuring adherence to timelines and budgets.
• Track progress, identify and resolve challenges, and report on project status.
• Continuously evaluate and improve the effectiveness of knowledge transfer processes.
  

Qualifications

Minimum Qualifications

• Bachelor's degree in Human Resources, Education, OR Advanced certification Instructional Design, or a related field from an accredited institution
• 5-6 years of experience in a training management or instructional design role with Strong analytical and problem-solving skills with the ability to analyze data and draw meaningful insights.
• 3-4 years of program management experience
• Certification and experience with project management methodologies like Scrum, Agile or Lean.
• Excellent communication, interpersonal, and presentation skills.
  
  

Preferred Qualifications

• PMP and Prince 2 Certification
• Proven experience with Learning Management Systems (LMS) and other training technologies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data visualization tools (e.g., Tableau, Power BI, Data Studio etc.).
• Six Sigma or equivalent certification
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.