Customer Order Management Specialist

Cummins India


Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
Description

Key Responsibilities:

  • Order Management : Perform order management tasks for a specific set of customers/accounts, handling the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation).
  • Customer Support : Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
  • Single Point of Contact : Act as the single point of contact for customer inquiries and escalations; manage escalations to closure.
  • Customer Communication : Demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions.
  • Internal Coordination : Liaise with internal production, planning & materials teams to ensure prompt, accurate, and timely order throughput, including achieving financial targets.
  • Cross-functional Communication : Communicate with staff from other functional areas such as sales, warehouse, and logistics to confirm the status of orders and resolve customer queries.
  • Departmental Goals : Support Customer Order Management departmental goals and initiatives to become a more proactive customer-centric organization; develop, document, and enhance standard administrative practices as they pertain to customer communication and order throughput processes.
  • Proactive Communication : Identify ideas and develop proactive communications for the assigned customer base regarding processes, policy, and/or best practices.
  • Customer Visits : Support customer visits and participate in continuous improvement projects.

Top Responsibilities

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  • Managing Global counterparts for Allocation & Capacity.

Responsibilities

Education, Licenses, Certifications:

  • Must : BE/BTech
  • Good to Have : MBA/Mtech
  • This position may require licensing for compliance with export controls or sanctions regulations.

Competencies

  • Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus : Building strong customer relationships and delivering customer-centric solutions.
  • Drives Results : Consistently achieving results, even under tough circumstances.
  • Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Self-development : Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Customer Support : Demonstrating proactive customer support interactions at each phase of the order life cycle to ensure customer satisfaction.
  • Order Life Cycle : Understanding the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled.
  • Order Life Cycle Systems Knowledge : Demonstrating the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution.
  • Order Processing : Managing the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
  • Values Differences : Recognizing the value that different perspectives and cultures bring to an organization.

Qualifications

Skills:

  • Oracle/ERP Knowledge
  • Data Analytics
  • Advanced Excel, Power BI (preferred), etc.
  • Stakeholder Management
  • Strong Communication

Experience

  • 3 plus years in customer order management, customer-facing roles, supply chain/logistics, or international trade experience preferred.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2412427

Relocation Package No
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