Vendor Operations Manager, YouTube Global Vendor Operations

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience in operations or business management, and vendor management.
• 7 years of experience using analytics or applying project management tools to address business issues (e.g., Data Analytics, GoogleSQL, Scripts/Workflows, Data Modeling, Google Portfolio).
• Experience in consulting or developing and communicating strategy at executive level using a fact/data based approach.
  
  

Preferred qualifications:

• Experience in program management on cross-functional projects.
• Experience in dealing with ambiguity, achieving results in a fast-paced environment and continually adapting to changing business needs.
• Excellent communication skills, and ability to communicate effectively with multiple levels including executive leadership team, peers, and managers.
• Excellent problem-solving and analytical skills, including modeling and presentation skills.
  
  

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will manage critical workflows operated by vendors across the globe to help realize the next level of performance for YouTube Content Operations. You will manage end to end accountability of vendor performance, including overseeing staffing, SLA adherence, quality performance, and other operations metrics, and also develop and program manage key strategic projects related to global vendor operations. You will manage sections of the long-term global operational strategy and support model, including extended workforce decisions, business agreements, vendor selection, and continuous improvements of business processes.

This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Be accountable for flawless operations and managing overall vendor performance across workflows.
• Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
• Partner effectively with cross-functional teams locally and globally to drive continuous improvement at scale; lead and deliver regular business reviews with key stakeholders and vendor relationship management activities.
• Structure/execute operational and strategic initiatives for YouTube Trust & Safety Vendor Operations by developing plans, gathering/synthesizing relevant data, leading analyses and developing compelling, insightful recommendations.
• Identify and program manage strategic projects proactively to solve for challenging business issues by working with stakeholders, managing communications, and overseeing milestones and timelines.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .