Strategic Program Management Office - PMO – Manager - Operate

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In sourcing and procurement at PwC, you will focus on optimising sourcing and procurement processes to drive cost savings, supplier collaboration, and supply chain resilience. You will work closely with clients to analyse sourcing strategies, identify opportunities for cost reduction and supplier optimization, and develop strategies to enhance procurement efficiency and effectiveness. Working in this area, you will also provide guidance on implementing strategic sourcing frameworks, supplier relationship management, and digital procurement solutions.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

JD Template - Strategic Program Management Office Manager - Operate

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Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of business and technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and short-term imperatives to optimize their investments and strategic activity required to achieve the organization's business objectives. We help enhance organizations project and program performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programs from the outset, responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our team's roles focus on project portfolio management for both people and client management. Additionally, our team such as portfolio, program, and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team members.

Minimum Degree Required (BQ) *:

Bachelor’s Degree

Degree Preferred

Bachelor's degree

Required Field(s) Of Study (BQ)

Preferred Field(s) of Study:

Management, Finance, Operations, Project Management

Minimum Year(s) of Experience (BQ) *: US

Certification(s) Preferred

Minimum of 5 year(s) of experience

CAPM or PMP and Agile Certification

Preferred Knowledge/Skills *:

Demonstrates extensive level abilities and/or a proven record of success with a focus on industry-leading practices, continuous execution, throughput and quality

• Managing multiple client engagements simultaneously;
• Leveraging experience in all phases (development, execution, and transition) of project delivery;
• Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;

• Project management and PMO Domain knowledge
• Planning Management
• Oversee project intake
• Drive development of project plans and oversee continuous execution of plans
• Prepare a business case and work with client stakeholders to gather approvals
• Monitor metrics such as KPIs and OKRs and drive action plans to improve metrics where needed
• Own Delivery Roadmaps such as GANTT charts and lead implementation of roadmaps
• Execution & Financial Management
• Manage and monitor RAID log, engaging client stakeholders where needed to address risks and issues
• Lead Change Management processes, including project scoping and design (i.e. setting up a project charter)
• Set and manage budgets and identify variances
• Drive plans to increase delivery governance
• Conduct schedule analysis, demand management, and resource forecasting
• Communication & Knowledge
• Manage process documentation and training material creation Oversee status reporting and communicate key messages to stakeholder regarding project delivery and status Leverage significant experience in all phases of project delivery (development, execution, and transition)
• Deep knowledge of project governance and ability to work across multiple client stakeholders to track deliverable acceptance and feedback
• Continuous Improvement
• Manage and monitor process improvement
• Drive performance metrics and service levels across engagements
• Identify and manage operational risks and execute successful service transitions
• Able to deliver on time and to the quality standards expected from clients
  

These are exactly the same as the Sr. Associate and Associate roles. This should be revised so there's differentiation across each management level within this job family.