Service Desk Incident Management | 2 to 4 years | Coimbatore

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

• Incident Manager(Service desk); KPI/CPI management
• ITIL; Microsoft Excel; PowerPoint
• Excellent communication skill.
• Proven analytical and problem-solving abilities.
  
  

Primary Skills

• Incident Manager(Service desk); KPI/CPI management
• Excellent communication skill.
• Proven analytical and problem-solving abilities.
• Exceptional user service orientation.
• Logical bend of mind and sound demonstrated knowledge of Service Desk procedures and process. Capability to multitask.
• Openness to learn and keen attention to detail.
• Keep stakes informed about their Incidents
  
  

Secondary Skills

• ITIL; Microsoft Excel; PowerPoint
• status at agreed intervals
• Provide first-line investigation and diagnosis of all Incidents and Service Requests
• Coordination/Escalation Major Incidents.
• Escalate Incidents at risk of breaching Service Level Agreement to the responsible group.
• Owns all Incidents and Service Requests throughout the lifecycle
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.