Tech Support Engineer

Tech Support Engineer- Tech Success

Join us as a Tech support Engineer in our Tech Success team in our Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

What You'll Achieve

We are looking for a proactive and detail-oriented Support & Maintenance Engineer with experience in ASP.NET, SQL,Web API, and basic JavaScript. The ideal candidate will be responsible for handling L3 technical support tickets, troubleshooting application issues, performing bug fixes, supporting deployments, and ensuring stability of production systems.

You Will

• Application Support & Maintenance
• Troubleshoot and resolve issues in ASP.NET web applications and RESTful APIs.
• Respond to support tickets, analyze logs, debug code, and provide timely resolutions.
• Perform root cause analysis and preventive actions to reduce recurring issues.
• Provide L3 technical support in coordination with the ticket coordinator and infrastructure teams.
• Bug Fixing & Enhancements
• Identify and fix code defects in ASP.NET application and Web API layers.
• Modify and enhance existing functionalities based on support tickets and business requirements.
• Work on small change requests or enhancements and support feature validation in staging environments
• System Monitoring & Deployment
• Monitor application health, performance, and logs.
• Support production deployments and rollbacks.
• Coordinate with QA and DevOps teams to ensure smooth deployments and patch releases.
• Documentation & Communication
• Maintain support documentation, issue logs, and resolution steps.
• Clearly communicate technical issues and resolutions to stakeholders.
• Assist in knowledge sharing within the tech team.
  
  

Take this first step towards your dream career and an insane learning path.

Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Proficiency in ASP.NET (C#).
• Hands-on experience with ASP.NET Web API.
• Understanding of basic JavaScript and DOM manipulation.
• Strong debugging and troubleshooting skills.
• Experience with SQL writing and debugging.
• Excellent problem-solving and analytical skills.
• Good verbal and written communication.
• Ability to work independently and in a team.
• Willingness to work in shifts if required.
  
  

Desirable Requirements

• Certification in Microsoft technologies.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Knowledge of web services and RESTful APIs.
  
  

Benefits

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

 Ginesys Academy for holistic training and development

 Comprehensive health insurance coverage

 Excellent rewards and recognition policy

 Transparent compensation policy with no unnecessary deduction in CTC

 Annual company off-site and a variety of events, celebrations throughout the year

 Travelling opportunities between our offices across the country.

 Annual Ginesys walkathon & related sporting events

 Quarterly Coffee with CEO and more!

Here’s our story; now tell us yours:

“Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in