Employee Onboarding Coordinator
TapTalent.ai
Date: 2 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
We're Hiring: Employee Onboarding Coordinator!
We are looking for a detail-oriented and proactive Employee Onboarding Coordinator to facilitate a smooth onboarding experience for new hires. The ideal candidate will serve as a liaison between the business and provisioning teams. you will be providing support and ensuring all agents are equipped with tool access and proper credentials to guarantee a smooth transition into their role in the call centers.
Location: Navi Mumbai, India
Work Mode: Work From Office
Role: Employee Onboarding Coordinator
About Our Client
Our client is a Fortune 500, nationwide, telecommunications and media organization made up of multiple brands. They are the largest broadband communications and video services providers in the United States, serving nearly 5 million residential and business customers. They are spread across 21 states with an advanced portfolio of connectivity services, focused on bringing their customers and communities together. With us, you can build a career that creates impact both personally and professionally.
What You'll Do
We are looking for a detail-oriented and proactive Employee Onboarding Coordinator to facilitate a smooth onboarding experience for new hires. The ideal candidate will serve as a liaison between the business and provisioning teams. you will be providing support and ensuring all agents are equipped with tool access and proper credentials to guarantee a smooth transition into their role in the call centers.
Location: Navi Mumbai, India
Work Mode: Work From Office
Role: Employee Onboarding Coordinator
About Our Client
Our client is a Fortune 500, nationwide, telecommunications and media organization made up of multiple brands. They are the largest broadband communications and video services providers in the United States, serving nearly 5 million residential and business customers. They are spread across 21 states with an advanced portfolio of connectivity services, focused on bringing their customers and communities together. With us, you can build a career that creates impact both personally and professionally.
What You'll Do
- Initiates the onboarding process for all Contact Center staff
- Responsible for ensuring that new employees are integrated into the company smoothly and efficiently.
- Distributes all credentials for onboarding staff, across a wide array of departments and functions.
- Provide onboarding support to new employees, ensuring first successful access to required applications and tools.
- Maintains a strong understanding of and complies with all client onboarding processes and policies.
- Identifies and provides alerts to leadership of potential onboarding issues or concerns.
- Leads weekly onboarding calls with partners to review upcoming onboarding needs and provide updates on existing submissions.
- Ensure proper credentials are provided, or updated, for any role change across the Contact Centers
- Updates and maintains company-wide trackers for all new hire credentialing.
- Onboarding administrator for internal systems - create new users, manage campaign lists, monitoring error logs, system security, routine and disaster recovery procedures, IT relations along with other tasks to ensure system efficiency.
- Other assigned tasks as required.
- High school diploma or equivalent work experience and technical training is required.
- Proficient PC Skills including knowledge of the Microsoft Office Suite of applications.
- Ability to communicate clearly, concisely, and professionally in written responses.
- Strong analytical and problem-solving skills with ability to resolve technical problems.
- Excellent organizational, time-management, and communication skills.
- Ability to multitask and manage multiple priorities in a fast-paced, dynamic environment.
- Previous Call Center Experience is a plus
- You are available to work from our Mumbai office from Day 1 in a night shift.
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