Senior Manager-Service-Sales & Marketing-TMPV

Purpose of the Role

To ensure customer satisfaction from the services provided by Dealerships/TASC, providing regular feedback to manufacturing teams on products and improving the quality, service delivery and profitability at the Dealerships/TASC as per prescribed targets and guidelines, within the framework of company policies and timelines.

Job Responsibility

• Coordinating after sales services of assigned setups.
• Monitoring & development of Workshop’ manpower, Service Process Implementation, Service Standards at workshops, Resolution of Customer complaints.
• Conducting training program for customer drivers for better performance and customer engagement.
• To get the setups prepared in term of Tools, Spare Training of manpower for service / support of newly introduced product.
• Responsible for Spare Parts Business, Ext. Warranty & AMC Business for assigned setups.
• Responsible for Spare parts inventory management at setup to enhance the profitability of the setup.
• Coordination with Plant / Warehouse for Spare parts availability.
• Organizing Service /Parts promotion activities – Ensuring customers’ loyalty and retention
• Conducting Dealer Mechanic Meet/ Training regarding new designs & implementations.
• Coordination with OEMs for resolution of customer complaints.
• Coordination with Plant & quality for filed issue & product improvement.
• Meeting with customer and driver to review vehicle performance to enhance product performance.
• Review service requirement in area and enhance network reach.
  
  

Stakeholder Profiles & Nature of Interactions

Desired Candidate Profile

• Qualification: BE / B Tech.
• Work Experience: 3 - 5 years.
  
  

Skills & Competencies

• Agility – Should Possess tenacity towards achieving challenging goals and adapting to a variety of situations, individuals or groups
• Risk Taking – Should be able to question status quo and take on challenges despite uncertainties
• Empowerment – Should share authority as well as responsibility for decision making and stretch team capabilities to maximise results
• Ownership –Develops a sense of enterprise, understands the purpose of delivering superior business results and has a stake in it by being accountable for quality and success of the outcomes, delivered through concrete action
• Accountability - takes full responsibility of the task and holding each other accountable for the outcomes
• Collaboration - works effectively with internal / external partners and sharing information, ideas and expertise with others
• Embrace Diversity: value and leverage variety and distinctiveness and enable diverse groups to let their differences flourish to achieve best outcomes
• Passion for customer - sustainably implements practices that meet customers’ needs and building productive alliances with customers / stakeholder