eCommerce analyst
Revvity
Date: 2 weeks ago
City: Thane, Maharashtra
Contract type: Full time
- Provide channel revenue reporting, including channel shift and channel growth views across regions, customers and business segments.
- Report on progress of customer adoption and migration initiatives; highlight measurable progress through the enablement, onboarding, adoption and retention phases.
- Quantify and track net new customers brought into the franchise via the e-channels.
- Help the business understand eCommerce growth including revenue and transaction share across regions, customers and business segments.
- Integrate Supply Chain performance metrics that illustrate and measure our ability to meet shipment and delivery date commitments including cycle time.
- Gather, package and provide metrics that tell the channel level story of customer satisfaction, operational excellence and improvements in end-to-end digital customer experience that support improved commercial outcomes.
- Help create a framework, methodology and reporting process to measure improvements in sales rep effectiveness working in the omnichannel selling environment.
- Develop and provide regular reporting on SFDC case management including response time, resolution time, and first-time fix.
- Integrate reporting provided by other teams into monthly reporting packages including product content completeness, product e-saleability and website engagement and performance indicators from Google Analytics.
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