Service Desk Engineer

JD EUS OS And Application Engineer

The EUS TSG Specialist is responsible for providing technical support and ensuring the smooth operation of applications, network, and security systems. This role involves troubleshooting and resolving software and application issues, managing service tickets, and handling communication with users regarding IT queries.

Key Responsibilities

Application Support:

• Provide expert support and troubleshooting for Windows and Ubuntu applications.
• Diagnose and resolve issues related to MS Office, Outlook, email, and other business-critical applications.
  
  

Network And Security Management

• Handle network troubleshooting, including connectivity issues and basic network configurations.
• Ensure adherence to security protocols and assist in managing security-related incidents.
  
  

Ticket Management

• Log, update, and close service tickets in the Service Desk.
• Document troubleshooting processes and ensure tickets are resolved in a timely manner.
• Escalate complex issues to the appropriate teams when necessary.
  
  

Communication & Reporting

• Respond to user queries via email with clear and effective communication.
• Generate reports related to ticket status, network issues, and security incidents.
• Book and manage IT service-related expenses in the CRM system.
  
  

Required Skills

• Strong command of Windows and Ubuntu operating systems and applications.
• Proficiency in troubleshooting MS Office, Outlook, and other email and application issues.
• Solid understanding of network fundamentals and security practices.
• Experience with ticket management systems and CRM software.
• Excellent communication skills, particularly in written correspondence.
  
  

Qualifications

• Any Graduate
  
  

Additional Requirements

• Ability to manage multiple tasks and prioritize effectively.
• Ability to work both independently and as part of a team.
• Ability to work with pressure and late hours based on requirement .