Senior Manager - Talent Acquisition
UnifyCX
Date: 1 day ago
City: Mysore, Karnataka
Contract type: Full time
Job Title: Senior Manager – Talent Acquisition
Location: Mysore
Department: People Operations
Employment Type: Full-Time
About Us
unifyCX ( www.unifycx.com ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Job Summary
We are seeking an experienced and dynamic Senior Manager – Talent Acquisition to lead end-to-end hiring efforts across volume and leadership roles. The ideal candidate will bring over a decade of strategic recruitment experience, a data-driven mindset, and the ability to collaborate effectively with senior stakeholders. Experience working in the Mysore market will be an added advantage.
Key Responsibilities
BPO Hiring Expertise:
Location: Mysore
Department: People Operations
Employment Type: Full-Time
About Us
unifyCX ( www.unifycx.com ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Job Summary
We are seeking an experienced and dynamic Senior Manager – Talent Acquisition to lead end-to-end hiring efforts across volume and leadership roles. The ideal candidate will bring over a decade of strategic recruitment experience, a data-driven mindset, and the ability to collaborate effectively with senior stakeholders. Experience working in the Mysore market will be an added advantage.
Key Responsibilities
BPO Hiring Expertise:
- Lead and execute volume and leadership hiring strategies across BPO verticals.
- Drive high-quality and timely hiring to meet aggressive ramp-up targets.
- Develop and implement innovative sourcing strategies and talent pipelines.
- Strengthen employer branding and candidate experience to attract top talent.
- Continuously optimize recruitment workflows and tools for scalability.
- Partner with business leaders and HRBPs to understand hiring needs and workforce planning.
- Provide consultative support, market insights, and talent forecasting.
- Use recruitment metrics and dashboards to measure performance and guide decisions.
- Provide data-backed hiring insights and regular reporting to leadership.
- Prior experience in hiring within the Mysore market is highly desirable.
- Understanding of the regional talent landscape and sourcing channels will be a strong plus.
- Bachelor’s degree in human resources, Business Administration, Finance, or related field; master’s degree preferred.
- Minimum 10 years of experience in Talent Acquisition, preferably in a BPO/Shared Services setup.
- Proven track record in managing high-volume recruitment and leadership hiring.
- Strong understanding of recruitment analytics, employer branding, and sourcing best practices.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficient in using ATS and recruitment technology platforms.
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